• Free Shipping: about 20 Business days (30 Business Days for Australia).
• Expedited Shipping: The Express Delivery takes 7-12 business days, the shipping fee can be calculated at the checkout page only.

Need it sooner? Express takes 5 business days. Please contact us for shipping rates.

• Global Coverage

The products can be delivered worldwide.

• Tracking Information

Once your order has shipped, a tracking number will be emailed to you. You may use this number or your order number (e.g., #3112) to Track Your Order.

If signed up, you can track your order status on your account.

Two-year warranty is provided, and covers only one replacement in the event of defects in parts. However, a lifetime warranty is available for a fee, with charges determined based on the actual situation and offering unlimited replacements.

• Statement

Free & fast Shipping for replacements

Fast & easy service with 24/7 online claims

No deductibles or hidden fees

No Coverage for Accidental Damage

• Effective Date & Warranty Coverage

Effective Date: The coverage of your protection plan begins on the date of purchasing the protection plan and ends when your term expires, with terms ranging from two year to lifetime, depending on the service purchased.

Warranty Coverage:

1.Some of the bulbs are broken.

2.The transformer is broken.

• FAQ

1.What if I receive a replacement item?

The protection plan will automatically transfer to the replacement item.

2.What if I return my product?

According to our return policy, all products must be returned within 30 days of delivery. You can return the product via the "My Orders" section in "My Account." Once the return shipping agent scans your product, your protection plan will be canceled.

3.Can I add a protection plan to a product I’ve already purchased?

You can purchase a protection plan within 90 days after purchasing an eligible product. To add a protection plan to your original purchase, go to the purchased product page and select the protection plan.

Introduction

You can request a return within 30 days from the date of receipt.

Return Conditions & Charges

1. If your product arrives with a manufacturing defect or is damaged in transit, we will offer either a full refund or a free replacement of the product or the affected parts, at our discretion.
2. If you return a product due to an incorrect size or a change of mind, you will be responsible for the return shipping cost. Items must be unused and undamaged. Refunds will be issued after inspection and will exclude 10% from your payment amount as compensation to us.

General Return Process

1.Initiate a Return

Please send an email to contact@womolighting.com, including your order code, item(s) you wish to return, the reason for the return, and photos of the opened or sealed package to check the condition. The return request will be processed within 3 business days.

2.Ship the Item Back

Once the return is approved, the return address and packaging instructions will be emailed to you. You are responsible for the return shipping costs. It is recommended to choose a carrier that provides tracking numbers and signatures for returns, as we are not responsible for lost returns/exchanges.

3.Receive and Inspect Your Return

The inspection process takes 1-2 weeks. After receiving and inspecting your return, you will be notified of the refund result.

4.Refunding

Once the return is approved, we will refund to the original payment method. Please note that payment company may take additional time to process and issue your refund. To check the status of your refund, visit your Account > Orders History page.

If you paid with a credit or debit card, the refund process will take 5-7 business days.

If you paid via PayPal, the refund process will take 1-3 business days.

The bulbs we provide for free are high-quality LED bulbs.

If you receive any damaged accessories, please contact us promptly for a replacement. We will cover the cost of replacement, and the accessories will be delivered within 2 weeks.

Compatible with SAA/UL/ETL/CE/CSA