Return & Refund
Warranty
Every product includes a 3-year limited warranty from the delivery date and covers one replacement if a part fails because of a manufacturing defect. Email contact@womolighting.com. We replace the defective part at no charge. You pay the shipping. This warranty does not cover normal wear and tear or accidental damage.
This warranty is separate from the return rules below.
Return & Refund
Within 30 days of the day you receive the order, you can request a return whether the reason is shipping or a reason on your side. You pay the return shipping to our overseas warehouse. Do not ship the return to the address on the Contact page. We email the return address after the return is approved.
The 10% charge
If you return an item because you no longer want it, it is the wrong size, or the package has been opened, we deduct 10% of the actual payment amount. You receive 90% of that amount. This charge does not apply when the item is defective, damaged in transit, or the wrong item, and you reported it in time.
What cannot be returned
- Orders over $3,000.
- Assembled items.
- Clearance items, and any item marked non-returnable on the product page.
- Customized orders.
- Accessories and parts.
- Gift cards, warranty purchases, shipping charges, and shipping protection.
- Items returned after 30 days, or without proof of purchase.
- Items scratched or damaged by unpacking, installation, cleaning, misuse, negligence, or an accident.
Damaged, defective, or wrong items
Inspect the order when it arrives. If the item is damaged, defective, or wrong, email contact@womolighting.com within 15 days of receipt, with photos or videos. We replace the part or the fixture. If you choose to send the fixture back instead, you pay the return shipping to our overseas warehouse. The 30-day return window above is separate from this 15-day notice.
Canceling an order
Email contact@womolighting.com.
- Before the order ships: we cancel it with no charge and refund the full payment.
- While the order is in transit: we cancel it with no cancel charge. You pay the return shipping to our overseas warehouse.
How a return works
Email contact@womolighting.com with your order number, the items, the reason, and photos of the package. We reply within 3 business days. After approval, we email the return address. Use a tracked service. We are not responsible for a return that is lost. Inspection takes 1–2 weeks. If the refund is approved, it goes back to the original payment method. Card refunds take about 5–7 business days after we receive the return. PayPal refunds take about 1–3 business days.
Contact Information
Company Name: Kevin Walker Information Technology LLC
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
This address does not accept returns.
EMAIL: contact@womolighting.com
TEL: +1(518) 210-8900
Hours: Mountain Time (MT), 9:00 AM–7:00 PM