Return & Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return & exchange

1. Your light fixture must be in the same condition it was received.

2. The light fixture must be unused.

3. Your return should include all items that were in the original package.

4. All items must be returned in their original packaging.

5. You’ll also need the receipt or proof of purchase.

6. Items returned within 30 days will be eligible for a refund back to the original method of payment 

General Return Process

1. Initiate a return

You will be asked to send an email to contact@womolighting.com, which says your order code, number of items, reason for return, some photos of the opened package or packed package with seal label for checking the status and other requests. The return request will be processed within 3 business days.

2. Ship the item back

Once approving the return, returning address and packaging requirement will be emailed. You will be responsible for the returning costs. Suggest that you choose the carriers providing tracking number and signatures for returning as we are not responsible for lost returns/exchanges.

3. Recive and Inspect your Order

Inspection take 1-2 weeks to process. Once we have received your return and finished inspection, you are notified of the result of reviewing refund.

4. Refunding

We will refund to your payment account after returned once the refund approved. Keep in mind that it may also take some time for your bank or credit card company to process and issue your refund. 

If you paid with a credit or debit card, we will refund your money to the same card once we receive your return. Refunds will take 5-7 business days.

If you paid with PayPal, we will refund your money to your PayPal account once we receive your return. Refunds will take approximately 1-3 business days.

To check the status of your refund, please visit the your Account- Orders history page.

Our return policy does not cover

Gift Cards Warranty Purchases Customized Orders Accessories and Parts Shipping Costs Shipping Protection

 

Return charge rate and extra shipping fee

Status of the Items Return Charge Rate Shipping Fee
Order(s) not rejected due to damage to the outer packaging, or order(s) that have been received but the package remains unopened 0 The customer is responsible for the return shipping cost
Returning is asked even though the replacement of broken and defective parts for free  0 The customer is responsible for the return shipping cost
The package(s) has been opened, and the original packaging is intact; however, you don't want/need/like the item(s) or the items isn't as you expected or you purchase an incorrect dimension of item 10% of the actual payment amount The customer is responsible for the return shipping cost
The package(s) has been opened, and the original packaging is not intact; however, the item(s) remain unassembled, undamaged, and resalable 10% of the actual payment amount The customer is responsible for the  return shipping cost

Note that 10% of the actual payment amount = order amount - (service fee+packaging fee+shipping fee). That means that you will get 90% of the actual payment amount as refund.

Cancel Orders

To cancel your order, please contact us at contact@womolighting.com for instructions and assistance. It will take some time to process your request. Please contact us as soon as possible.

Status of the Orders Charge Rate for Canceling Shipping Fee
Orders canceled before shipping 0 0
Orders canceled while in transit  0 The customer is responsible for the return shipping cost

 

Non-returnable items

We will not accept returns in the following situations:

1. Without sufficient required information such as proof of purchasing. ❌
2. beyond the 30-day return period after received ❌
3. Clearance or marked as "non-returnable" on the sales page. ❌
4. Assembled. ❌
5. Scratched or damaged due to improper unpacking, installation, cleaning by user. ❌
6. Damaged by misuse, negligence, intention and accidents. ❌
7. Over 50,000 Dollars. ❌

 

Delivered damaged Items

Please inspect your items upon reception and contact us immediately (within 15 days of the receipt of the product) if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right by replacing the problem parts or the light fixture based on the situation. Please know that photos and/or videos are mandatory for our team to assess the issues and provide the best resolutions possible. If you wish to return the light fixture instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects.

Refund due to items not received

1. If you have not received your package within 60 natural days. You can apply for a full refund after emailing us. If the customer wishes to have the parcel re-shipped due to the incorrect address provided by the customer, the shipping cost will not be covered by WOMO.

2. The refund will be refused if you don't claim to have the package even if carrier get the receipt, but we can help you claiming compensation from the carrier by providing you with information about it.

3. Don't refund for the package lost in transit, But we will send you a brand new replacement package.

One Year Warranty

Any products come with one year warranty. You can contact us at contact@womolighting.com for any manufacturing defects during the period, which do not cover any normal wear and tear. WOMO LIGHTING reserves the right to ask for evidence (including photos and/or videos) of the defective parts and replace the parts based on our discretion. Only one incident is covered. 

Notice:

Products may be different from the pictures in color under the influence of light, color temperature, and shooting. Please take the real object as the standard. Thanks for your comprehension. If you have any questions, please contact us: contact@womolighting.com