Frequently Asked Questions

General Information

Who is WOMO Lighting?
WOMO Lighting is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.

Where is the company?

Kevin Walker Information Technology LLC
Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801

  • We select products and provide customer service in the United States. Partner factories make the products, and orders currently ship from China.
  • This address does not accept returns.
  • Email: contact@womolighting.com
  • Phone: +1(518) 210-8900
  • Hours: Mountain Time (MT), 9:00 AM–7:00 PM

Ordering and Payment

What should I do if I want to order?
Placing an order on Womolighting is simple and secure. Just follow these steps:
 1. Browse through our collections and select the item(s) you want.
 2. Add the product(s) to your cart and apply discount code.
 3. Proceed to checkout, where you will enter your shipping details and choose your payment method.
 4. Confirm your order and wait for the tracking code.
Can I cancel or modify my order?

Email contact@womolighting.com.

  • Before the order ships: we cancel it with no charge and refund the full payment.
  • While the order is in transit: we cancel it with no cancel charge. You pay the return shipping to our overseas warehouse.
What payment methods do you accept?

Checkout accepts these payment methods:

  • PayPal.
  • Credit and debit cards: Visa, MasterCard, American Express, and JCB.
How to use discount codes?
All available discount codes are listed on each product page. If a code is applicable, it will also appear automatically in your cart. Please remove any existing code shown below each item before applying a new one.
How to check order status?
Please visit your account to check if a tracking number has been assigned. If you see a long code in the tracking field, your order has been shipped. If no tracking number is available, your order is still being processed.

Shipping and Delivery

How long does shipping take?

A tracking email is sent within 3–5 business days after the order is confirmed. The times below are estimates.

  • United States, all 50 states, including Alaska and Hawaii. Standard: sea freight, about 30 calendar days. Air: 7–12 business days.
  • Canada. Standard: 4–6 weeks. Air: 7–12 business days, subject to availability.
  • Australia. Standard: 4–6 weeks. Air: 7–12 business days, subject to availability.
  • Europe, air shipping by default, 7–12 business days. Countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Slovenia, Switzerland, Ireland, Portugal, Estonia.
  • Middle East: United Arab Emirates, Bahrain, and Kuwait. Standard: 4–6 weeks. Air: 7–12 business days. Email contact@womolighting.com for a quote.
  • Russia. Standard: 4–6 weeks. Air: 7–12 business days. Email contact@womolighting.com for a quote.

Calendar days include weekends and holidays. Business days exclude weekends and public holidays. For another destination, email contact@womolighting.com.

Are duties included?

Duties and import taxes are included in the checkout price. Checkout does not add a separate import duty.

  • You do not pay any extra import duty.
  • If a customs office sends a bill, do not pay it. Email contact@womolighting.com.
Which countries do you ship to?

We ship to the destinations below. For any other destination, email contact@womolighting.com.

  • United States: all 50 states, including Alaska and Hawaii.
  • Canada.
  • Australia.
  • Europe: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Slovenia, Switzerland, Ireland, Portugal, Estonia.
  • Middle East: United Arab Emirates, Bahrain, and Kuwait.
  • Russia.
How can I track my order?
To check your order status, please visit https://womolighting.com/apps/17TRACK or click 'Track Your Order' at the bottom of any page. Enter your email and order number (e.g., #4150) to view the latest updates.
Why didn’t I get an email about my order delivery?
A tracking email is sent within 3–5 business days after the order is confirmed. We will inform you of an email after shipment or if there is any delay. Please make sure you log into the right email account and please check your mailbox spam folder as well. If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Care Team with Live Chat or Email.
Why hasn't my shipping information been updated?
Sometimes it takes some time to update the information. If your shipment is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to contact us to ask for help.
I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details. You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track Order Details" under "My Orders" to follow your parcel. If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with Live Chat or Email for further help.

Why is my package status showing delivered but not delivered?
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. The tracking number can be found by click "Track Order Details" under “My Orders” If you still cannot find your package, please contact our Customer Care Team with Live Chat or Email.

Returns and Refunds

Do you deduct 10% on a return?

Within 30 days of the day you receive the order, you can request a return whether the reason is shipping or a reason on your side. You pay the return shipping to our overseas warehouse.

  • If you no longer want the item, it is the wrong size, or the package has been opened, we deduct 10% of the actual payment amount. You receive 90% of that amount.
  • If the item is defective, damaged in transit, or the wrong item, and you email us within 15 days of receipt with photos or videos, we do not deduct the 10%.
  • Orders over $3,000, assembled items, clearance items, customized orders, and accessories and parts cannot be returned.

Do not ship a return to the address on the Contact page. We email the return address after the return is approved.

What if I received a wrong/defective/stained item?

Email contact@womolighting.com within 15 days of receipt. Include the order number, the item, and photos or videos.

  • We replace the part or the fixture.
  • If you send the fixture back instead, you pay the return shipping to our overseas warehouse. We do not deduct 10% for a defect, transit damage, or a wrong item reported in time.
How can I return items?

Within 30 days of the day you receive the order, you can request a return whether the reason is shipping or a reason on your side. You pay the return shipping to our overseas warehouse.

  • If you no longer want the item, it is the wrong size, or the package has been opened, we deduct 10% of the actual payment amount. You receive 90% of that amount.
  • If the item is defective, damaged in transit, or the wrong item, and you email us within 15 days of receipt with photos or videos, we do not deduct the 10%.
  • Orders over $3,000, assembled items, clearance items, customized orders, and accessories and parts cannot be returned.

Do not ship a return to the address on the Contact page. We email the return address after the return is approved.

How long does it take to process a return?
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Inspection takes 1–2 weeks. If the refund is approved, it goes back to the original payment method. Card refunds take about 5–7 business days after we receive the return. PayPal refunds take about 1–3 business days.

Customization and Bulk Orders

Can I request a custom design?
Yes, WOMO Lighting offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.

Do you offer discounts for bulk or trade orders?
Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: contact@womolighting.com

What specific customized services can you provide？
Yes, we can customize the length of the downrod and wire.Customization
 of multi-head chandeliers in different colors and shapes.Customization of fan lights with different colors of blades and lamp bodies.

Support and Advice

How can I contact customer service?
You can reach our customer service team via email at Our Email: contact@womolighting.com. or through our online contact form. We strive to respond to all inquiries within 24 hours.

Do you offer live chat support?
Yes, we offer live chat support during business hours. You can find the chat icon on the bottom right corner of our website for instant assistance.

Promotions and Discounts

Do you offer any promotions or discount codes?
Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.

Safety and Compliance

Are your products certified?
Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/ETL/CE/CSA Certifications and RoHS certifications.

Are your products energy efficient?
Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.

For any further questions not covered here, feel free to reach out to our customer support team at Our Email:
contact@womolighting.com