Frequently Asked Questions

General Information

Who is WOMO Lighting?
WOMO Lighting is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.

Where is WOMO Lighting?
WOMO Lighting is an international company with a global presence, and our products are shipped from various warehouses around the world, ensuring fast and reliable delivery to our customers. Our headquarters is located in China Guzhen Town.

Ordering and Payment

What should I do if I want to order?
We offer worldwide shipping. Delivery times and costs vary depending on the destination. Please check the shipping options at checkout for the most accurate information on availability and fees.

How can I place an order?
Placing an order on Womolighting is simple and secure. Just follow these steps:
1. Browse through our collections and select the item(s) you want.
2. Add the product(s) to your cart.
3. Proceed to checkout, where you will enter your shipping details and choose your payment method.
4. Confirm your order and wait for the confirmation email with tracking details.

Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team at by email:contact@womolighting.com as soon as possible. After 24 hours, your order may already be processed, and changes may not be possible.

What payment methods do you accept?
We accept the following payment methods for your convenience:
1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
2. PayPal
3. Apple Pay
4. Google Pay

Shipping and Delivery

How long does shipping take?
Our estimated shipping times are as follows:
Most orders are received in 4-6 weeks from order to delivery.
United States and Canada
FREE shipping for any order.
Shipping time with UPS. Door to door You do not need to pay import duties）
Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.
Australia
FREE shipping for any order. Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time. All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.
Europe region
Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.
At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia.
Free shipping for any order.
Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.（Door to door You do not need to pay import duties）.
UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).
RUSSIA (China-Russia Special Line Express 10-30 days).
If your country is not listed please email us contact@womolighting.com and ask for shipping rate to your specific country.
Please note that these are estimated delivery times, and delays may occur due to customs processing or unforeseen circumstances.
Please refer to our Shipping policy for details.

How can I track my order?
Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.

Why didn’t I get an email about my order delivery?
After placing your order, we may need 7-10 business days to prepare your order. This will be our processing time to make sure that your order is accurate. For handmade and customized products, an extra 7-10 days are required to prepare them. This processing time does not include shipping time. We will inform you of an email after shipment or if there is any delay. Please make sure you log into the right email account and please check your mailbox spam folder as well. If you can't find an email fifteen days after you’ve placed the order, please contact our Customer Care Team with Live Chat or Email.
Why hasn't my shipping information been updated?
Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to contact us to ask for help.
I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details. You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track Order Details" under "My Orders" to follow your parcel. If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with Live Chat or Email for further help.

Why is my package status showing delivered but not delivered?
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. The tracking number can be found by click "Track Order Details" under “My Orders” If you still cannot find your package, please contact our Customer Care Team with Live Chat or Email.

Returns and Refunds

What is your return policy?
We want you to love your Vakkerlight purchase! If you are not satisfied, you may return your item within 30 natural days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.
To initiate a return, contact our customer service team at Our Email: contact@womolighting.com. for instructions.
Please refer to our Refund policy for details.

What if I received a wrong/defective/stained item?
We want to sort out any issues with wrong/defective/stained items straightaway. As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with: 1) The order number 2) The item's name or SKU number or pictures 3) A description of the problems and some clear pictures We'll get back to you as soon as we can.
How can I return items?
We’re bummed if you're not 100% satisfied with the items you received， and we gladly accept returns within 30 days from the parcel signing date. Please submit your return request to our Email: contact@womolighting.com, indicate the reasons. 

Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused. 

Please Note: 1. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition. 2. Be sure the parcel undamaged and in the original package.
How long does it take to process a return?
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

Customization and Bulk Orders

Can I request a custom design?
Yes, WOMO Lighting offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.

Do you offer discounts for bulk or trade orders?
Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: contact@womolighting.com

What specific customized services can you provide？
Yes, we can customize the length of the downrod and wire.Customization
 of multi-head chandeliers in different colors and shapes.Customization of fan lights with different colors of blades and lamp bodies.

How can I contact customer service?

How can I contact customer service?
You can reach our customer service team via email at Our Email: contact@womolighting.com. or through our online contact form. We strive to respond to all inquiries within 24–48 hours.

Do you offer live chat support?
Yes, we offer live chat support during business hours. You can find the chat icon on the bottom right corner of our website for instant assistance.

Promotions and Discounts

Do you offer any promotions or discount codes?
Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

Can I use multiple discount codes on one order?
No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.

Safety and Compliance

Are your products certified?
Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/ETL/CE/CSA Certifications and RoHS certifications.

Are your products energy efficient?
Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.

For any further questions not covered here, feel free to reach out to our customer support team at Our Email:
contact@womolighting.com