At present, we are only an online e-commerce company that integrates independent research, development, production, and sales.
Just place an order and we will directly deliver your order to your home. Remember, WOMO offers a 30-day return policy for unwanted items so there is no risk.

1.WOMO is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. As for the record, we have served millions of customers worldwide.

2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as UPS Fedex USPS etc.

3. With the tracking number, you can check where your orders are.

4. If you have any other concerns, you can reach us easily through contact us. Nothing to lose, we will even refund you if you are not satisfied!

Yes, you can.
If you haven't received the shipping notification, you can contact our customer service by Email.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.

Yes, you can. It includes changing the size or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Care Team by Email: contact@womolighting.com
Please note that we can help you modify your order BEFORE shipment. Once your package is shipped, we will not be able to change anything.

Hi, if you are new to our site, you can also leave your email in the pop-up window so you can get a newbie discount coupon on your first order, and subsequent offers will be sent to your email address, and you can get a discount on your order by entering the coupon code at checkout. If you don't like it, you can unsubscribe at any time. For discount of big orders, please contact us: contact@womolighting.com

Firstly, please be sure that your coupon code has already been added successfully. Also please be sure that the coupon code has not expired.

We offer Paypal, Credit cards & Debit Cards, and many local payments per different countries. We are into adding more payment options later on for your convenience.

Sorry, we do not currently accept COD.

We support global shipping. But please note: not all regions are free shipping, please contact for shipping details: contact@womolighting.com

Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Transit time: 7- 14 Business Days. It is the time between when the seller hands the order over to the carrier and its delivery to the customer’s address. Some large lighting fixtures that are oversized and cannot be transported by air require shipping, with a transportation time of approximately 40-50 day.
Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.

If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt and we will refund the tax to you.

If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

Due to the particularity of lighting packaging, sometimes your product exceeds the size or weight, we will ship separately by default to reduce shipping costs. Womolighting offers free shipping. If you would like deliver in 1 package, please check availability and cost with the customer service team: contact@womolighting.com

If your order was just sent out, please wait for 1-2 working days for the updated tracking info. If your order is already in transit and has had no update for several days, usually, it will be updated until the parcel reaches the next shipping station (may need 3-7 working days).
If you still have concerns about the shipment of your order, please email our customer support: contact@womolighting.com. We will help check the status of your parcel.

For security purposes, we do not save our customers' password. If you forgot your password, contact our support team to reset a new one: contact@womolighting.com

You can unsubscribe directly at the bottom of the Newsletter email received.

If that doesn't work, you can simply contact us and our customer service will help you to you to unsubscribe: contact@womolighting.com

Just log into your account and click My Orders. All the order status will be displayed here.

Usually we do not suggest that you do a return/exchange apply. For more details, please check out our Return Policy.

If you have received a defective/wrong/stained item, please email us before returning anything so we can process the return for you and provide you with information for the return.
Please offer us as many details as possible, so that we can deal with the mistake faster

Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Paypal, we’ll process a refund to your Paypal account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.