Shipping & Delivery
Last Update on September 2023
Please read the Shipping&Delivery Policy carefully to learn more and guarantee your rights. WOMO obeys the law and values your shopping experience. Please contact contact@womolighting.com, if you need help. You can track your order here👈
We aim to provide excellent service for shipping and delivery. Usually, we will ship to your address from China by air freight. But please note: air freight is not a fixed mode of transport, we will choose the appropriate mode of transport according to your delivery address, the volume and weight of the goods, and other factors.
Shipping Fee
- Standard Shipping ( 20 - 45 Business Days ) : Free Shipping
- Expendited Shipping ( 10 - 20 Business Days ) : Shipping fee is charged based on the actual weight of the product (kg).
| Weight(kg) | Fee | Weight(kg) | Fee | Weight(kg) | Fee |
| 0-1.99 | $2.5 | 2-2.99 | $5 | 3-3.99 | $7.5 |
| 4-4.99 | $10 | 5-5.99 | $12.5 | 6-6.99 | $15 |
| 7-7.99 | $17.5 | 8-8.99 | $20 | 9-9.99 | $22.5 |
| 10-10.99 | $25 | 11-11.99 | $27.5 | 12-12.99 | $30 |
| 13-13.99 | $32.5 | 14-14.99 | $35 | 15-15.99 | $37.5 |
| 16-16.99 | $40 | 17-17.99 | $42.5 | 18-18.99 | $45 |
| 19-19.99 | $47.5 | 20-20.99 | $50 | 21-21.99 | $52.5 |
| 22-22.99 | $55 | 23-23.99 | $57.5 | 24-24.99 | $60 |
| 25-25.99 | $62.5 | 26-26.99 | $65 | 27-27.99 | $67.5 |
| 28-28.99 | $70 | 29-29.99 | $72.5 | 30-30.99 | $75 |
| 31-34.99 | $85 | 35-39.99 | $95 | 40-44.99 | $105 |
| 45-49.99 | $115 | 50-54.99 | $130 | 55-59.99 | $145 |
| 60-64.99 | $160 | 65-69.99 | $170 | 70-74.99 | $180 |
| 75-79.99 | $190 | 80-84.99 | $205 | 85-89.99 | $220 |
| 90-94.99 | $235 | 95-99.99 | $250 | 100-109.99 | $275 |
| 110-119.99 | $300 | 120-129.99 | $325 | 130-139.99 | $350 |
| 140-149.99 | $375 | 150-159.99 | $400 | 160-169.99 | $425 |
| 170-179.99 | $450 | 180-189.99 | $475 | 190-199.99 | $500 |
Tips
- We currently accept major credit cards (VISA, Mastercard, AMEX, JCB) and PayPal payments.
- Although you will be able to display prices in different currencies, we will still process orders in default US dollars.
- A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed.
Shipping
This approach is suitable for orders placed in the United States,Canada, Australia. This strategy is designed to ensure that you are well aware of our transportation strategies and systems. By making a purchase from this store, you agree to the following strategies.
Deliverable area
- We ship to the following countries/regions: the United States,Canada, Australia
- Please Note: The United States delivery areas don’t include Alaska, American Samoa, Guam, Hawaii State, Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands (USVI). For example the following zip codes: 01002 /01004 /01005 /01007 /01008 /01010
- For other countries, please send your intended product and quantity to contact@womolighting.com in order to get details such as whether it supports delivery and delivery time
The order delivery time is divided into two parts
- Order processing time:
Approximately 4-6 business days. It is the time elapsed between when the customer places the order and when we process the order to the delivery service. Generally, orders ship within 4-6 working days after order confirmation/payment. Orders made on the weekends or holidays might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Shipping time:
Approximately 10-45 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Normally, Overall delivery time since order received is 10-51 business days. Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. Our products are delivered via UPS, USPS, and FedEx.
Tracking
Once your order has been shipped, we will send you an e-mail notification.
- If your order has just been sent out, please wait 3-5 business days for the updated tracking information.
- If your order is already in transit, but has had no update for several days, usually it will be updated until the parcel reaches the next shipping station (may need 3-7 business days). Please kindly wait for updates.
- If you still have concerns about the status of your parcel, please contact our customer support team by emailing us at contact@womolighting.com.
Address Change
Once the package is on its way, we are unable to change the delivery address. If you need to change the delivery location of your order, please contact us at contact@womolighting.com or online chatbot within 24 hours of placing your order.
Delivery Time Exceeded
Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via email at contact@womolighting.com within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.
Order Cancellations
All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment procedure.
However, for orders already in transit or have been processed, we regret that we can not cancel these orders.
About Tax
- There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.
- If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.
Missing Items
We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at contact@womolighting.com to enquiry if you would like either a refund or a replacement for your order.
Contact Information
Company Name: Shenzhen Kevin Walker Information Technology Co Ltd
EMAIL: contact@womolighting.com
TEL: +86 136 3112 9832 GMT: +8:00 (9:00 AM-7:00 PM)