WOMO Rope Led Chandelier-WM2312 WM2312 WOMO Rope Led Chandelier

• Free Shipping: United States standard shipping is sea freight, about 30 calendar days. Air shipping is 7–12 business days. See the shipping policy for other destinations.

• Global Coverage

The products can be delivered worldwide.

• Tracking Information

Once your order has shipped, a tracking number will be emailed to you. You may use this number or your order number (e.g., #3112) to Track Your Order.

If signed up, you can track your order status on your account.

Every product includes a 3-year limited warranty from the delivery date and covers one replacement if a part fails because of a manufacturing defect. Email contact@womolighting.com. We replace the defective part at no charge. You pay the shipping. This warranty does not cover normal wear and tear or accidental damage.

• Statement

You pay shipping for replacement parts

Fast & easy service with 24/7 online claims

No deductibles or hidden fees

No Coverage for Accidental Damage

• Effective Date & Warranty Coverage

Effective Date: The coverage of your protection plan begins on the date of purchasing the protection plan and ends when your term expires, The included warranty is the 3-year limited warranty stated above.

Warranty Coverage:

1.Some of the bulbs are broken.

2.The transformer is broken.

• FAQ

1.What if I receive a replacement item?

The protection plan will automatically transfer to the replacement item.

2.What if I return my product?

According to our return policy, all products must be returned within 30 days of delivery. You can return the product via the "My Orders" section in "My Account." Once the return shipping agent scans your product, your protection plan will be canceled.

3.Can I add a protection plan to a product I’ve already purchased?

You can purchase a protection plan within 90 days after purchasing an eligible product. To add a protection plan to your original purchase, go to the purchased product page and select the protection plan.

Introduction

You can request a return within 30 days from the date of receipt.

Return Conditions & Charges

1. If your product arrives with a manufacturing defect or is damaged in transit, we will refund the item or replace the product or the affected parts. You pay the return shipping to our overseas warehouse.
2. If you return a product due to an incorrect size or a change of mind, you pay the return shipping to our overseas warehouse. Items must be unused and undamaged. Refunds will be issued after inspection and will exclude 10% from your payment amount as compensation to us.

General Return Process

1.Initiate a Return

Please send an email to contact@womolighting.com, including your order code, item(s) you wish to return, the reason for the return, and photos of the opened or sealed package to check the condition. The return request will be processed within 3 business days.

2.Ship the Item Back

Do not ship the return to the address on the Contact page. Once the return is approved, we email the return address and packaging instructions. You pay the return shipping, whether the reason is shipping or a reason on your side. It is recommended to choose a carrier that provides tracking numbers and signatures for returns, as we are not responsible for lost returns/exchanges.

3.Receive and Inspect Your Return

The inspection process takes 1-2 weeks. After receiving and inspecting your return, you will be notified of the refund result.

4.Refunding

Once the return is approved, we will refund to the original payment method. Please note that payment company may take additional time to process and issue your refund. To check the status of your refund, visit your Account > Orders History page.

If you paid with a credit or debit card, the refund process will take 5-7 business days.

If you paid via PayPal, the refund process will take 1-3 business days.

The bulbs we provide for free are high-quality LED bulbs.

If you receive any damaged accessories, please contact us promptly for a replacement. We will cover the cost of replacement, and the accessories will be delivered within 2 weeks.

Compatible with SAA/UL/ETL/CE/CSA