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The WOMO Portable Lantern Outdoor Lamps-WM9005 is designed to light up your outdoor space. Constructed from durable rattan, this waterproof lamp is perfect for adding a soft touch of light and ambiance to any outdoor landscape. With its unique design and long-lasting illumination, this lantern is sure to be a stunning addition to any outdoor space!
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Most products are shipped from China, where the manufacturers we cooperate with are located.
The products can be delivered worldwide.
Once the track number is generated, we will notify you via email and enter the tracking number into the order details page. You can track the status of the shipment.
One year of free warranty is provided, and covers only one replacement in the event of defects in parts. However, a lifetime warranty is available for a fee, with charges determined based on the actual situation and offering unlimited replacements.
1.Some of the bulbs are broken.
2.The transformer is broken.
1.What if I receive a replacement item?
The protection plan will automatically transfer to the replacement item.
2.What if I return my product?
According to our return policy, all products must be returned within 30 days of delivery. You can return the product via the "My Orders" section in "My Account." Once the return shipping agent scans your product, your protection plan will be canceled.
3.Can I add a protection plan to a product I’ve already purchased?
You can purchase a protection plan within 90 days after purchasing an eligible product. To add a protection plan to your original purchase, go to the purchased product page and select the protection plan.
You can request a return within 30 days from the date of receipt.
1.Initiate a Return
Please send an email to contact@womolighting.com, including your order code, the number of items, the reason for the return, and photos of the opened or sealed package to check the status. The return request will be processed within 3 business days.
2.Ship the Item Back
Once the return is approved, the return address and packaging instructions will be emailed to you. You are responsible for the return shipping costs. It is recommended to choose a carrier that provides tracking numbers and signatures for returns, as we are not responsible for lost returns/exchanges.
3.Receive and Inspect Your Return
The inspection process takes 1-2 weeks. After receiving and inspecting your return, you will be notified of the refund result.
4.Refunding
Once the return is approved, we will refund to the original payment method. Please note that payment company may take additional time to process and issue your refund. To check the status of your refund, visit your Account > Orders History page.
If you paid with a credit or debit card, the refund process will take 5-7 business days.
If you paid via PayPal, the refund process will take 1-3 business days.
To ensure our customers receive the best service and support, we offer 24-hour exclusive customer service to help resolve any issues or difficulties encountered while using our products and services.
Please ask pre-sales questions via the live chat window. Your questions will typically be answered within 3 or 10 minutes. If you do not receive a response within that time, customer service will definitely reply within 24 hours.
Please send after-sales questions to contact@womolighting.com. Responses are usually given the next day.
For any customized requirements, you can consult in the instant chat window. We have provided the following customized services to our customers:
1. chandeliers and fan lights with extended hanging rods;
2. chandeliers for stairwells with different numbers of heads
The bulbs we provide for free are high-quality LED bulbs. All lights with dimmer can be filtered on category pages.
In response to customer demand, we have launched the Dimmable Bulb Program, and this unique service will be available soon.
If you receive any damaged accessories, please contact us promptly for a replacement. We will cover the cost of replacement, and the accessories will be delivered within 2 weeks.
In addition to collaborating with major payment companies, we also work with several payment security companies to ensure the security of each customer’s payment account.
