Downrod Customization

• Free Shipping: The Products are shipping by sea and takes about 30 days.
• Fast Shipping: The Products are shipping by air and takes about 15 days, shipping fee is charged based on the actual weight of the product (kg), the shipping fee can be at the checkout page only.

Most products are shipped from China, where the manufacturers we cooperate with are located.

The products can be delivered worldwide.

Once the track number is generated, we will notify you via email and enter the tracking number into the order details page. You can track the status of the shipment.

One year of free warranty is provided, and covers only one replacement in the event of defects in parts. However, a lifetime warranty is available for a fee, with charges determined based on the actual situation and offering unlimited replacements.

• Free & fast Shipping for replacements
• Fast & easy service with 24/7 online claims
• No deductibles or hidden fees
• No Coverage for Accidental Damage

• Effective Date: The coverage of your protection plan begins on the date of purchasing the protection plan and ends when your term expires, with terms ranging from 1 year to lifetime, depending on the service purchased.
  
• Warranty Coverage:

1.Some of the bulbs are broken.

2.The transformer is broken.

1.What if I receive a replacement item?

The protection plan will automatically transfer to the replacement item.

2.What if I return my product?

According to our return policy, all products must be returned within 30 days of delivery. You can return the product via the "My Orders" section in "My Account." Once the return shipping agent scans your product, your protection plan will be canceled.

3.Can I add a protection plan to a product I’ve already purchased?

You can purchase a protection plan within 90 days after purchasing an eligible product. To add a protection plan to your original purchase, go to the purchased product page and select the protection plan.

You can request a return within 30 days from the date of receipt.

1. The light fixture must be in the same condition as when it was received.
2. The light fixture must be unused.
3. The return must include all items originally in the package.
4. All items must be returned in their original packaging.
5. You will need the receipt or proof of purchase.
6. Items returned within 30 days are eligible for a refund to the original payment metho

1.Initiate a Return

Please send an email to contact@womolighting.com, including your order code, the number of items, the reason for the return, and photos of the opened or sealed package to check the status. The return request will be processed within 3 business days.

2.Ship the Item Back

Once the return is approved, the return address and packaging instructions will be emailed to you. You are responsible for the return shipping costs. It is recommended to choose a carrier that provides tracking numbers and signatures for returns, as we are not responsible for lost returns/exchanges.

3.Receive and Inspect Your Return

The inspection process takes 1-2 weeks. After receiving and inspecting your return, you will be notified of the refund result.

4.Refunding

Once the return is approved, we will refund to the original payment method. Please note that payment company may take additional time to process and issue your refund. To check the status of your refund, visit your Account > Orders History page.

If you paid with a credit or debit card, the refund process will take 5-7 business days.

If you paid via PayPal, the refund process will take 1-3 business days.

• Return Shipping Cost: The customer is responsible for the return shipping cost.
• Return Charge: If the package has been opened and the original packaging is intact but you no longer want or need the item, or if the item is not what you expected or is the wrong size, or if the package is opened and the original packaging is not intact but the item is still unassembled, undamaged, and resalable, we will deduct 10% from your payment amount as compensation to us.

The bulbs we provide for free are high-quality LED bulbs. All lights with dimmer can be filtered on category pages.

In response to customer demand, we have launched the Dimmable Bulb Program, and this unique service will be available soon.

If you receive any damaged accessories, please contact us promptly for a replacement. We will cover the cost of replacement, and the accessories will be delivered within 2 weeks.